1. Send an email to guestinfo.lid@gmail.com. This email address is for auto-replies only. Please do not include your delivery address or questions.
2. You will receive an auto-reply email from guestinfo.lid@gmail.com.
3. Click the URL in the email and enter the following information:
   • Name of the hotel (include the specific branch name)
   • Name on the reservation
   • Check-in date
   • Check-out date
   • Room number
   • Item name
   • Additional information (if you don’t know the branch name, include a phone number, etc.)
4. We will contact the hotel to confirm. It may take up to a week.
5. Once confirmed, we will send an email from 21deliverylid@gmail.com with:
   • If the item was not found: The case will be closed (if info was incorrect, you may restart from step 3)
   • If the item was found: A form URL will be sent to collect delivery address details
6. Within 2 days of receiving the form, please enter:
   • Recipient’s name
   • Customs ID or tax number (if required in your country)
   • Item value
   • Delivery address
   • Other relevant details
7. We will inform you of the shipping cost and duration. Please choose a delivery plan within 5 days. You may cancel after seeing the cost.
8. A credit card payment URL will be sent. Please complete payment within 1 week of receiving the email.
9. Once payment is confirmed, the hotel will ship the item to us.
10. Upon receiving the item, we will inspect it, prepare export documents, and ship it internationally. We will share the tracking number after shipment.

If the item includes prohibited contents for international shipping, we will notify you separately.