Customer Reviews_2025

一切非常順利 謝謝幫我寄送我的遺失物品！

Excellent service, thank you for your wonderful cooperation, young people, and happy new year!

This service was amazing. I left a pair of shoes in Tokyo and it was so easy to get them back. The communication and everything was really excellent. I was so happy to work with the LID team.

Thank you to the LID delivery team, they were great, their courteous service, efficient and prompt delivery were exceptional and highly recommended. Regards, Joseph

Yes, I have received it. Thank u very much for your service…

This company’s service was absolutely great. They responded in a very clear and timely manner, making it overwhelmingly easy for me to get my forgotten things back. Thank you so much!

일본호텔에 시계를 놓고와서 너무 속상했는데 너무 친절하게 대행업체를 연결시켜주셔서 만나게된 업체인데 너무 친절하셨고 안전하게 배송해주셨어요 너무너무 감사합니다 찾아서 행복합니다

工作人员的回复很及时，各种注意事项也会说的很详细，物流速度也很快，非常感谢！

The service is very good. The package delivered was well packed. Definitely will recommend to anyone who need it!

謝謝你們的幫忙！貨物成功送到非常感動與開心！

안전하게 배송 잘 받았습니다. LID 서비스 정말 만족합니다.

服务非常好，邮件沟通很及时且高效，一直在更近，每一步状态的更新都会发邮件通知我非常非常好的服务，再次感谢你们！

호텔에 놓고 온 안경과 칫솔세트를 배송 받았습니다. 너무 친절하고 빠른 배송에 감사했습니다! 덕분에 일본에 대한 좋은 기억만 가지고 가네요

The process was easy to follow and efficient. The staff are very helpful and accommodating. Thank you so much

I have received a very good service. Thank you so much for your help.

非常的好，回覆信件快速，感謝你們的幫助

I found your service and the return of the left item to be excellent. Happy for you to use that quote. Sincerely,

方便,有交帶,回覆很快,推薦 謝謝

UPS has just delivered my necklace . I very much appreciate your professional help and your care for my necklace .

Thank you so much for your assistance returning my lost items! Everything went very smoothly.

速度很快，完整收到貨物，謝謝！

Although the process took some time I cant thank them enough for the attention to every detail for my lost items. You went above and beyond to get me all of my items back and let me know every step of the way what was happening. The origami crane sent with my delivery put a smile on my face and now resides on my Christmas tree. Thank you for all your help.

Thanks for all your help sending back our clothes we left at the hotel! Appreciate the prompt service.

After service was perfect, thanks for helping me finding my watch!

非常感謝 貴公司的服務,令我能夠順利收到遺失的物品,而且 貴公司的服務品質很好,處理的進度也非常快,令客戶收到物品時非常的開心,謝謝!

I’m thoroughly impressed with LID’s exceptional service. After leaving a valuable item behind at our Tokyo hotel, their efficient and organized team ensured its timely return. The item was meticulously packaged and arrived exactly as scheduled – a truly seamless experience!

The delivery of my package from Japan to Switzerland went smoothly and very professionally. The entire process was clearly structured, easy to follow, and transparent at all times. I would especially like to highlight the excellent customer support: inquiries were answered quickly, friendly, and competently. Overall, a very reliable service with a high level of transparency. Thank you for the excellent handling of my shipment.

已经去过日本十几次了，这是第一次丢了重要的东西，在我最慌乱无助的时候，感谢你们的出现，让我能够平静下来尤其是你们细致的服务和标准化的流程，让旅客十分安心，再次真诚表达对您们的感谢，谢谢

Very good and speedy service. Fast response on emails. Item was well packed with protective bubble wrap and plastic bag. Thank you for your help. Very appreciated.

아이가 호텔에 놓고 온 인형을 무사히 안전하게 잘 포장해서 보내주셨어요. 너무나 감사합니다. 또 잃어버리면 안되지만 같은 경우가 생겨도 걱정 없이 해결 할 수 있을 것 같습니다. 감사합니다.

你好！快递已收到哦物品完好无损！非常感谢贵公司，我对此次服务很满意

Eccellente servizio!!! Tutti gentilissimi e professionali, veloci e precisi. GRAZIE

Hi, I really appreciate all your efforts to deliver my package, Im so happy to have all my items. Thank you a lot!

Thank you so much for returning the lost item. The process was relatively easy to follow and the service was excellent.

I am truly impressed with the outstanding service I received regarding my lost item. After accidentally leaving my glasses behind, the team handled everything with exceptional care and professionalism. The communication was prompt, clear, and reassuring from start to finish. What amazed me most was not just that my item was located and shipped back to me internationally, but that it arrived beautifully packaged — complete with a thoughtful, handcrafted origami surprise. This small gesture spoke volumes about the dedication and kindness of the staff. It turned what could’ve been a stressful situation into a heartwarming experience. My glasses were returned in perfect condition, securely packed, and delivered more quickly than I expected. It’s rare to encounter service that feels this personal and genuinely considerate. To the team: thank you for treating a simple lost item with so much care. Your attention to detail and sincerity made all the difference. This is truly hospitality at its finest.

The service by lost delivery was excellent. There was really clear and frequent communication. I knew exactly what was happening and when to expect my iPad. It arrived in perfect order, still with charge and on Japanese time. Good job everyone, you couldn’t have done better.

I’m so happy with my experience with LID! I left a personal item at Hotel, and the hotel reached out to LID to have it delivered back to me. I truly appreciate their help and smooth service.

From start to finish, the process was clear and every detail followed faithfully. I received my item as described and on time per the tracking. Thank you for the assistance provided and thank you to the hotel as well for being responsive when I initially contacted about the item.

Amazing service, kind communication, and the best coordination on a lost item I’ve experienced. This jacket meant a lot to me, so glad I got it back with minimal stress!

Great communication, fast replies and everything was easy to follow. And the shipping was fast as well. Thank you so much.

Hello, I received my package today and just wanted to say a huge thank you for everything! the items were packaged with a lot of care and arrived safely. 本当にありがとうございます！

일본 여행 중에 머물렀던 호텔에, 아이가 가장 소중히 여기는 인형을 두고 와서 많이 속상했었는데, 배송 시스템을 통해 안전하고 신속하게 보내 주셔서 무사히 받을 수 있었습니다.인형과 함께 들어 있던 종이로 접은 작은 새는 호텔 측에서 넣어 주신 건가요? 정말 귀엽습니다.여행의 추억이 행복하게 깔끔하게 마무리된 느낌이 듭니다. 감사합니다.

I was so impressed by their prompt replies to emails and their care and consideration. Not only did they listen, read, and consider, but they went out of their way to communicate clearly. My sentimental, gifted jewelry arrived home safely and undisturbed. I am forever grateful!

Great experience, easy , fast and efficient! So glad this service is available for my left jacket at the ryokan .

Excellent service and communication after I lost my headphones in Japan. Very quick delivery back to New Zealand and also came with a super cute paper crane 😀 thank you!

번거로울줄 알았는데 생각보다 편했어요 ㅎㅎ 다음에 또 이용하고싶어요

Thank you so much for making the delivery of the lost items a smooth process. No complaints whatsoever. Thank you again, we greatly appreciate it.

About five hours ago, the camera arrived safely! Thank you so much for your prompt response and for packing it with such care. We also appreciate the cute origami crane.This camera contained the photos taken by my husband during his first trip to Japan in 20 years. At one point, we thought it might be impossible to recover, but thanks to you, we were able to see these memorable moments again, and both my husband and I are truly delighted.We also visited your company website and saw that you started your business in Oita. I’m from Miyazaki, so it makes me very happy to feel such an excellent company so close by, and I’m proud as a Japanese person.As the year-end approaches, I’m sure work is becoming even busier. Please make sure not to overwork yourselves and take good care of your health. From across the ocean, I’m wishing you all health and happiness.

謝謝貴公司的協助我已經收到物品感謝🙏

物品順利送達！非常謝謝飯店業者與物流公司此次的配送，感激不盡！！！

謝謝你們的幫忙！服務流程仔細且讓人放心！包裝都很精美讓我的物品不會易遭撞擊損壞而且箱子外面還幫我附註是個人物品讓我不會被收關稅真的很謝謝你們的用心和仔細

두고온 텀블러 잘 받았습니다. 포장은 엄청 튼튼하게 해주셨습니다. ㅋㅋ 혹여 세관에서 비싼물건이라 판단해 물품을 뜯어보거나 연락을 주는 경우로 배송지연을 막기위해 한국어로 “이것은 수취인이 일본 방문시 두고 간 개인 소유물이며, 상업적인 목적이 아닙니다” 라는 문구를 붉은색으로 적어 놓은 센스도 좋았습니다. 작은 미니학도 같이 넣어주셨는데 귀엽네요. 물건 잘 받았습니다. 감사합니다.

It was great working with you in returning our lost and found item. The communication was great, the postage was quick and prompt and cost effective. Thank you

Thank you very much company. I am satisfied with it.

Very pleased with LID’s communication about my lost item. The package arrive exactly as planned.

Fantastic service thank you! Item, which was fragile, arrived promptly and with no breakages. Thank you again:)

thank you so much！！！excellent service！

I received my ring today from UPS. Thank you, thank you, thank you! I appreciate so much all your help getting this back, it’s such a relief. Thank you so much again,

안전하고 빠르게 배송물을 받을 수 있었고 각 프로세스마다 status를 알려주셔서 안심하고 기다릴 수 있었습니다 감사합니다

The service was very well set up. My item was delivered as promised. They had taken great care to ensure my item arrived safe. Thank you for your excellent service

Very good communication and received my item in good condition thanking you

Excellent, in terms of delivery time and packing.

They were efficient and great!

Thank you for quick response, the delivery service is very good

Your service was wonderful, very quick to respond when I had questions and thorough in your explanations. I also appreciate the levels of options provided for price and shipping time as it gave me more choice!

Hello, I have received my package today. Everything seems fine. Thank you so much for facilitating the delivery. It was an absolutely hassle-free experience. Thanks again!

Hallo, ich habe das Paket gerade beim Zoll abholen können. Vielen Dank für den super Versand.

The item arrived last night- thank you for your prompt and professional service- I would highly recommend your company to anyone that left something behind in Japan.

I am very impressed with the service I received from your company! I did not expect such an immediate response in getting the lost item back from the hotel where I originally absentmindedly left it and having it delivered so quickly. I was constantly updated on the status of the lost item and safe delivery. Your company is very reliable and I am very happy I was able to recover my lost item. Thank you again! I don’t know how else you can improve, your service is exceptional and I would highly recommend!

Very good communication and directions. Smooth process. Thank you!

Highly recommended – quality service!

호텔에 물건을 놓고 한국으로 귀국을해서 어쩔줄 몰랐는데 친절한 담당자의 안내덕분에 무사히 놓고온 택배물을 받을수있어 기쁩니다.

Easy experience with the whole process. Thank you so much

Hello- I wanted to personally thank you for helping ship my iPad and other personal items from Tokyo to our home in Georgia. Everything arrived safely, and I’m truly grateful for the honesty, care, and attention you showed throughout the process. It means so much to know that there are people who take such pride in their work and treat others’ belongings with such respect. Thank you again for your kindness and professionalism — it truly made a difference for me and my family. With sincere appreciation,

您好！今天收到了寄回的包裹令我失而復得，無比的感謝你們的幫忙！謝謝附送的紙鶴！

Great service for returning lost items from Japan. They were efficient and provided regular updates as well as a tracking number for my parcel. Would recommend.

回覆及處理非常迅速，遺留物品很快寄回 ，謝謝你們的幫忙

您好！非常感謝您的協助~ 我今天已經收到寄來的東西了非常完美 還有一隻紙鶴真是太可愛啦😍

Servizio fantastico. Operatori disponibili e precisi.

​Superb service, paying close attention to the customer’s needs.

What an amazing service. Great communication and my ring returned home safely and quickly . Would highly recommend

I got the money in my bank account and also the items in the mail. Thank you so much for everything!!!

오늘 아침 기쁜 마음으로 분실물을 잘 수령하였습니다. 마지막까지 세심하게 신경써줘서 고맙습니다.

Thank you for your help. Everything worked well and as you described. Guy Guy Le Houillier

說明很清楚，順利收到，非常感謝( ¨̮ )

Pakket ontvangen. Bedankt voor de goede service !

Good afternoon. Everything went great, thank you for your service.

잘 받았습니다 포장이 꼼꼼하게 돼 있었습니다 생각보다 빨리 도착했네요 감사합니다

very good service, the origami crane was very cute

非常感謝有這項服務！運送期間一直通過電郵保持聯繫，讓我可以追蹤到遺失的物件的貨運情況。

客服回覆速度快 很有效率 物品也幫我保護的很好 還有兩隻小紙鶴 真的非常感謝你們！

沟通挺顺利的 物流更新也很及时 物流速度也可以 物品很好的收到了！很赞啦~

物流迅速，服务优秀

Lost Item Delivery was efficient, responsive, comprehensive, and clear, definitely appreciate the service very much.

피드백도 매우 빠르고 꼼꼼하게 왔습니다. 그리고 상황도 계속 알려주셔서 안심할 수 있어서 매우 만족스럽습니다. 덕분에 소중한 물건을 받을 수 있었습니다 감사합니다

덕분에 무사히 핸드폰을 받을 수 있었습니다. 이용에 불편도 전혀 없었구요. 친절하고 빠른 응대에 기분 좋은 이용이었습니다. 분실물이 제게 소중한 추억이 담긴 핸드폰인지라 더욱 이 서비스에 대한 애정과 감사를 느낍니다. 그저 분실물을 운반하는 배송 업체가 아닌, 누군가에게는 정말 소중한 물건을 건네주는 그런 감동의 의미를 지닌 특별한 서비스라고 생각합니다. 감사합니다.

已收到，非常感谢。

생각보다 금방 도착해서 만족스러웠습니다 포장도 꼼꼼히 해주시고 감사합니다!!!

Fabulous service: well done, with communications, expectations and timing very clear. Thank you for your help!

The experience was very good, explanation of the process was good, and we did not have any surprise. The package was properly packed, and all items are in perfect condition.

Hello, so I’m pleasantly surprised I didn’t know your service. Everything went very well, the contacts were very fast, the different links very simple until the sending of my package very fast. Thank you again for your help.

Thank you so much for your service. You have been very good to deal with and efficient. 5/5 stars!

We can not express how professional and prompt your service was. We had absolutely no complaints regarding your delivery of our item which arrived as per the schedule, in perfect condition with a lovely note and origami in situ. Thankyou again and we would not hesitate to provide recommendations for others to use your company .

Wonderful experience thank you! We had left behind a very sentimental item that we made ourselves while on holiday in Japan and we were so upset when we thought we had lost it. The service was amazing. Instructions were very clear, delivery was fast and packaging was very mindful. Our items arrived in perfect conditions. Thank you again!!

Lost item delivery is a fantastic service. They communicated extremely well. The whole process was great. I absolutely recommend them to anyone with missing items.

This service was excellent! When I realized I left my items in Japan I didn’t think I’d have the chance to retrieve them. I truly appreciate this service as it reunited me with the tea that we were very sad to accidentally leave behind in Japan. Thank you again for this service it means a lot and was executed incredibly well with great communication. I’m sure you will continue to bring great joy to those who leave behind cherished item and for that I thank you.

very good , thank you

메일 문의 시 빠른답변에 원할하게 지원받을 수 있었습니다. 고객응대는 항상 친절하였고, 특이사항 발생 시 적극적인 지원으로 불편함 없이 이용할 수 있었습니다. 다음에도 동일한 문제가 발생 시 동일하게 LID 서비스를 받을 것 같습니다.

The shipping was quick and the item arrived in perfect condition- thank you!

東西保護的很好，看到千紙鶴相伴很暖心

서비스 시스템이 체계적으로 관리되어 배송이 어떻게 진행되고 있음을 정확하고 빠르게 알 수 있어서 너무 좋았습니다.

quick response. Item received in good condition. Thank you.

失物已收到，感谢贵司的服务。

물건 잘 받았습니다~~ 감사합니다!

Thank you so so much we have received our belongings and are very happy!

Incredibly helpful service. Kind and professional communication, and very patient. Went very smoothly, thank you!

The service was quick, thorough and my belongings were delivered unharmed. I got an origami figuruje too 🥰 Thank you! Everything was excellent!

沒想到這麼快就能取回失物，你們的處理效率非常之好，值得欣賞，再一次感謝你們的協助！

Servizio impeccabile preciso e affidabile

Amazing, friendly and extremely efficient process. Fair pricing and appropriate updates throughout. Very grateful for my seamless experience.

Procedure was fast and swift, easy to understand. Shipment was very express! Received items were in good condition, thanks so much!

非常好 服務很周到

非常感謝幫忙寄送回遺失物品，已收到東西。 謝謝！

The service of Lost Item Delivery has been one of the greatest I’ve ever received. They responded to all my questions and concerns with swiftness and got my item back quickly. I have nothing but good things to say about the experience I received from this company and their process.

真的非常感謝！不只是效率還是包裝完整度，都相當的周到！客服服務也非常完善且親切！謝謝你們

Thank you for sending me my fogotten items. I’ve received them safe ❤️🙏

Excellent service, professional and fast Thanks

感謝您🫶🏿🫶🏿🫶🏿已經收到！一打開相見到紙鶴摺紙很開心！謝謝你們的小心意🫶🏿🫶🏿🤍

Sehr guter Service, für mich sehr einfach umzusetzen, schnelle Lieferung, und dafür angemessener Preis. Ich musste das Paket zwar beim Deutschen Zoll abholen; es stand aber groß darauf, dass es sich um persönliche, im Ausland vergessene Sachen und nicht um Onlinebestellungen handelt. Das ist eigentlich eindeutig. Am Service von LID gibt es für mich entsprechend nichts auszusetzen bzw. zu verbessern. Ich würde die Firma uneingeschränkt weiterempfehlen.

已收到物品，謝謝你們！

I’m pleased to inform that I received my item today. I would like to thank you for your prompt support to send my item back to home. Have a great week!

Received my package—thank you! 🙏 I am truly amazed with their service. Excellent communication from start to finish, and the delivery was very prompt and reliable. The package arrived in perfect condition, carefully packed and on time. The whole process was smooth and hassle-free. I really appreciate their professionalism and efficiency. Highly recommend!

Thank you very much!Jesus love you

I received the parcel in very good condition. Your staff work so fast and in details. Im very happy and thanks you so much.

Thank you for keeping us informed of your process of how to return our item, keeping us informed of your progress as you returned our item and expediting its return.

你好，我已经成功收到了遗失物品。 非常感谢酒店对我的帮助，如果有下次，再来京都时还会再次光临贵酒店！ 万分感谢！

생각보다 배송이 빨리 왔고 예쁜 학도 접어서 보내주셔서 기분 좋았습니다 분실물 배송으로 받을 수 있으니 편하고 좋네요 감사합니다

무사히 물건을 받을 수 있어서 너무 좋았습니다. 배송기간도 생각보다 오래 걸리지 않았어요. 포장도 꼼꼼하고 안전하게 해주시고 종이학까지 감동이었습니다. 감사합니다.

前幾天已順利收到包裹。 感謝您們的細心包裝，而且包裹中還有祝福的紙鶴，讓我非常感動。 手機與會員卡都已完好無缺地收妥。 非常感謝貴公司在整個過程中的迅速、親切協助。 祝各位身體健康、工作順利，並祝貴公司蒸蒸日上。再次謝謝！

1/ The service is straightforward and easy. Just follow the steps. 2/They are patient to a non Japanese speaker. Will help with the steps if you are unsure. 3/Careful delivery of the items. Even a little origami crane to accompany the returned item.

收到了 謝謝 還摺了紙鶴

專業而優秀的服務與溝通。

Thanks for your professional service. We got the item back and everything is good as we expected.

謝謝貴公司協助處理丟失物品，整體的服務流程非常清楚，也非常感謝能夠拾回貴重物品，謝謝！

謝謝貴公司快速的將我遺失在日本的商品送達到台灣，真的非常感謝

迅速かつご丁寧に送っていただき、誠にありがとうございました。

服務非常好！訊息回覆速度也很快！謝謝你們！

the process was smooth and instructions were clear.

Very efficient and informative service that had my item returned safely!

已順利收件，對股服務十分滿意，謝謝！

謝謝 貴公司協助寄送失物,處理過程簡單明瞭,令人放心.再次感謝!

Hi Guys Good received in fine order ! Your service and support have been phenomenal!!! Thanks you for your hospitality

Servizio molto efficiente

Outstanding service!

Thank you so much! I have successfully received the parcel.

Thank you for helping us send back the lost item back home! We had no idea that the service existed and thankful our Japanese hotel connected us. Thank you for your great care for our lost item and having it delivered safely to us back home, especially love the paper crane (what a special touch of details)! Thank you so much, team!

The service is wonderful and seamless, we were able to get the item we left behind at a hotel quickly delivered back home. The team is informative and helpful, truly appreciate the experience!

非常感謝你們的送達，謝謝你。

Puntuali e precisi: ottimo servizio!

Very good.

Excellent and hassle free service. I foolishly left my Apple AirPods out of their case in my hotel room and only realised when I opened the case on the Bullet Train out of Tokyo. I emailed the hotel, they located the items and then passed them on to LID. The AirPods were back with me in the UK within 3 weeks. The items were well packaged, instructions to customs that they were personal items that had been already taxed in the UK and arrived quickly. Such a relief to get them back and at a fraction of the cost of buying a new pair. Thank you LID!!

You impressed me with your detail-oriented and reliable service in returning a whale shark plush toy my son left at a hotel in Tokyo. Communication was clear throughout, the item was handled with great care, and it arrived in Taiwan much faster than expected and in perfect condition. Your professionalism made the whole process smooth and stress-free, and we deeply appreciate your hard work.

非常感谢你们的帮助，我已收到丢失的物品

호텔에 시계를 두고 귀국해서 슬펐는데 이런 좋은 서비스 덕분에 무사히 돌려 받았습니다. 메일 응대도 빠르고 친절하셨고, 한국어로 해주셔서 편했어요. 배송도 빨리 왔네요. 가격도 비싸지 않아서 좋았습니다. 정말 만족스러웠어요. 사업 번창하세요. 감사합니다.

이번 서비스 빠른 응대와 배송 너무 마음에 들었습니다!! 그리고 같이 온 종이학까지 기분이 좋아졌네요: ) 서비스가 너무 만족스러웠어요!ㅎㅎ

フレンドリーで迅速な対応に感謝します。

Je n’ai aucune remarque à faire. Votre service est parfait, j’ai reçu mes affaires dans un délai parfait. Merci encore

全程联络顺畅，服务态度很好，感谢。

Thank you for your swift delivery – appreciate the tracking services provided.

货物已到达 感谢您的努力配送

钱包已到达 谢谢了 感谢

選擇了比較便宜的方案。付款後大約兩星期就收到了遺漏在日本酒店的物件，比最初預計的快了一星期。 LID回答問題也比較快，所以對他們提供的服務感到滿意。 但是我不希望再有機會使用LID的服務，哈哈，留給其他人好了！

I sincerely thank you for the prompt assistance and care you extended in recovering and delivering my lost item. I truly appreciate your professionalism and attention to detail in ensuring that it was safely returned to me. Your efforts made what could have been a stressful situation much easier, and I am very grateful for your excellent service. I love the paper crane! More power and take care!

Lost Item Delivery is incredible! My son left an item behind in Kyoto and we only realized it when we got home to Canada. We contacted the hotel where we left the item and they put us in touch with Lost Delivery. The customer service has been nothing short of amazing. Communication was smooth and timely. And they checked in when they noticed the package had been delivered, but not picked up by us yet. So fast and efficient very happy with the service.

very good

Thanks for your wonderful service! I am glad that I can get my things back in such a short time. Thanks for all the effort from you

服务态度好 回复信息快 五星好评哦！

The most efficient and responsive party I have ever dealt with… 100% will recommend anyone if need their services 👍

You guys are outstanding! The forgotten items arrived at my home in Taiwan in only 9 days (from when I first reported to my agency/hotel). The whole process was well managed by your office. It was smooth, professional and the cost was reasonable. Thank you for your great work! Please keep up the high standard!

Danke! Alles hat einwandfrei funktioniert.

服務貼心，不停有电郵跟進联繫，失物很快送返香港，謝謝你們

物品已收到。完好无缺。谢谢您的帮助！

感謝您們協助提供遺失物寄送的服務，讓商品能順利回到我的手中。能夠失而復得，真的讓人倍感安心與開心，非常感謝您們的協助與用心！

午安！你好～ 物品已經收到囉，感謝你們的幫忙，物品比我想的還要早到達，真的非常感謝你們的用心和服務❤️

It’s great. Easy to use. Very responsive and concise. Instructions are easy to understand.

Buongiorno, sì il pacco è arrivato ieri pomeriggio in perfette condizioni. Vi ringrazio tantissimo per il vostro servizio e per la vostra assistenza. Cordiali saluti

服務訊速良好

Amazing service! I am truly impressed by the professionalism and the origami bird we found in the parcel was the last touch which elevated it to perfection Thank you.

안녕하세요. 택배 잘 받았습니다. 꼼꼼하게 포장해주셔서 감동했어요~ 덕분에 물건을 찾을 수 있게 되어서 정말 기쁩니다. 감사합니다! 좋은하루 되세요^^

對於自己遺忘重要物品感到非常懊惱，那是我先生的遺物我的紀念品，謝謝您們的效率與確認遺失物的種種協助與專業的註解，讓我減少損失，謹此致上誠摯的謝意

I am very satisfied with the speed of Service and customer service experience. My item was delivered faster than expected. Communication including update is clear and timely. Highly commendable!

收到包裹，包裝令人非常安心，謝謝裡面的紙鶴，感謝您

Excellent communication and reliable service. 10/10!

I am very satisfied with the speed of Service and customer service experience. My item was delivered faster than expected. Communication including update is clear and timely. Highly commendable!

Very efficient service, I especially like the way you clearly informed us for every step and I can track my lost item even not in Japan. Thank you very much!

貴司的服務非常迅速且專業，讓我們感到非常安心，非常感謝貴司所提供的服務，我們非常滿意。

So good, everything is so perfect, I just want to say thank you!

服務非常細心！ 非常感謝你們的協助！ 我遺忘的物品已經平安回到我們手中。 雖然是充電器和充電線，但是陪著我們去很多地方旅遊。 很高興又可以和我們一起去下一趟的旅程。 東西的包裝也很完整！ 謝謝！

Thank you so much for your kindness and superb service. The following during all the process is excellent, your instructions and communication are always clear and precise. I highly recommend you.

非常感谢你们的服务，还帮我叠好了衣物，附上了贴心的千纸鹤的祝福，感恩

Your service is very good, thanks a lot.

분실물 무사히 받아보았습니다! 전반적 프로세스가 깔끔하고 빨랐어요. 감사합니다!

服務很好，訊息都很快回覆，很感謝幫我把遺失物寄回台灣!!

It was good service. Fast feedback time is most impressive to me. Thank all.

Aucun problème. Très bonne communication et très bon service. Merci

服務使用感覺很棒！客服聯繫窗口態度友善，溝通接洽速度快，物品可以用最有效率的方式取回，謝謝！

Hi, confirmed to have received, thanks a lot for your help.

邮寄的物品己经收到，遗失的物品是我8岁的孙女在日本旅游的纪念品，意义非常，她见到失而复得的物品非常高兴。我们全家对贵公司和原口 真美女士表示衷心的感谢！

服務溝通都很好 貨物寄送快速

服務細心周到，能第一手知道資訊，讚👍

收到了遗忘的物件，包装的很细致还收到了千纸鹤，十分感谢。

신청부터 배송 완료까지 소요 시간은 생각보다 오래 걸렸지만, 체계적인 프로세스에 안심하고 물품을 기다릴 수 있었습니다. 감사합니다.

謝謝貴司順利送達我女兒從小抱到大的玩偶 看到小孩高興的表情，也了卻父母的心願 萬份感謝～😊

私たちは無事にカメラを受け取りました。私たちに素晴らしいサービスと助けを与えていただき、本当にありがとうございます。 万事順調でありますように！

ありがとうございました〜素晴らしいサービスでした👍

服務良好、運送快速

服务非常周到，比预计时间更快收到，好评！

All items left behind were delivered safe and sound to me. It was also packed nicely into small packaging. I also received the package earlier than the stipulated date. Overall, happy with the prompt response. Thank you very much!

服務細心，清晰，感謝寄回手錶

スタッフの対応がとても丁寧で、紛失した物もすぐに整理していただき、返送の手配をしてくれました。手順も分かりやすく、大変助かりました。本当に感謝しています！

The instructions were clear. The whole process was efficient and smooth. The service eased my worries. I’m very happy with the UPS option and could get back my Airpods in 10 days. Highly recommend!

I really can’t put my finger on anything you could have done better. There was good comunication between us. You were clear about the prices, how long it would takte and just in general what you could do to help. Just great service. Thank you for your help.

非常好的服务，包装的很用心，收到后完好无损。

안녕하세요, 금일 택배 잘 전달받았습니다. 선물용으로 구매한 물건이라 되찾지 못할 줄 알고 속상했는데 덕분에 다시 쥐게 됐네요. 이번 여행은 LID 덕분에 행복하게 마무리할 수 있게 됐습니다. 신속한 처리, 친절한 응대, 꼼꼼한 포장, 섬세한 피드백 전부 감사했습니다. 항상 행복하시길.

Thank you so much for helping me! Was very professional and made sure to work out shipping issues to get me my package

어제 밤 친구에게 무사히 반지를 받았다는 연락을 받았습니다. 예쁜 포장과 종이학, 코멘트 함께 담아 주셔서 정말 감사합니다. LID는 여행 중 부주의로 물건을 잃어버리고 좌절 중인 많은 여행객들에게 희망을 주고 있습니다… 무사히 잃어버린 반지를 찾을 수 있게 도와주셔서 정말 감사드립니다. 그리고 빠른 연락 및 회신해 주시고, 꼼꼼히 배송 추적해 주셔서 확인하기가 편리했습니다. LID는 저와 친구가 반지를 잃어버려 느낀 좌절감과 우울함에서 벗어나 행복을 되찾게 해주었습니다. 이렇게 세심하게 분실물을 찾아주는 업체가 있다는 것이 정말 다행이고, 진심으로 감사드립니다. LID 덕분에 저희 여행을 행복하게 마무리할 수 있었습니다. LID 관계자 여러분께서 항상 행복한 하루하루를 보내셨으면 좋겠습니다. 덕분에 저는 후쿠오카를 더 좋아하게 됐습니다. 친구를 대신해서 다시 한 번 감사의 인사를 드립니다.

안녕하세요, 저는 후쿠오카에서 워킹홀리데이를 했을 만큼 후쿠오카를 좋아합니다. 이번에 한국인 친구와 워킹홀리데이 당시 친구의 결혼식에 참석하기 위해 후쿠오카에 놀러왔다가 친구가 호텔 방에 반지를 두고 온 것을 귀국 비행기를 타기 직전에 알아차렸습니다. 빠르게 반지의 유무를 확인해 준 ‘하카타 그린 호텔 아넥스’ 직원 관계자, 그리고 Lost Item Delivery 관계자 여러분께 깊은 감사의 인사를 드리고 싶습니다. 반지를 못 찾을 것 같아서 좌절했었는데 무사히 찾아서 너무 기쁘고 행복합니다. 빠른 배송기간과 합리적인 가격, 박스에는 반지와 함께 종이학과 예쁜 포장, 코멘트 등 많은 배려에 감동을 받았습니다. 후쿠오카가 더 좋아졌습니다… 반지 주인인 친구와 함께 다시 한 번 감사의 말씀을 전해드립니다. 항상 행복하세요 : )

Very good service. Very details, keep update of the status which make me feel so safe

非常感谢贵公司的服务，失效很快，物品完好无损，服务一流！

Great communication and service

貴公司的服務十分有效率,物品比預計還快到達 令人安心,衷心感謝

由日本發至送貨到香港，當中的問題等等， 都得到貴司的協助與幫忙，謝謝你們。

謝謝貴公司幫忙 女兒遺留的公仔收到了

物品已經收到了，謝謝您。

The service was fantastic! You really saved me. I wasn’t sure how I was going to get my clothes back, but your team made it very easy. The emails I received were very clear and laid out the process very simply. the pricing was fair. I appreciated all of the email follow ups and the personalized support.

청바지를 호텔에 두고 왔습니다. 아끼는거라 찾고 싶었는데 마침,여기 서비스를 이용했고 생각보다 수월하게 배송받았습니다. 감사합니다

每步都有回复让人很安心，操作指令也很清晰。

We are incredibly grateful to your outstanding customer service and detailed coordination in helping us retrieve a parcel we accidentally left at our hotel. From the very first inquiry, you are prompt, courteous, and highly organized. The package was handled with care and arrived in perfect condition. We were kept updated throughout the journey, and the whole experience gave us peace of mind. Highly recommended for anyone who values reliable, secure, and professional logistics service. Kudos to the team for going above and beyond!

잘받았습니다. 감사합니다

The delivery process has been smooth, we are grateful for the attentive service that the hotel staff has given us!

非常貼心滿意的服務，謝謝你們，我可以工作了

배송도 빠르고 안전하게 와서 좋았습니다!

Lost item delivery team was so helpful with my lost item. Their communication is unmatched and very effective. I received the item in less than 5 days. I highly recommend this team. Thank you so much!!

The team of lost item delivery has offered us a premium service of getting us back a favorit item which we forgot in our hotel room in Tokyo. The process was very well explained and the follow-up was accurate.

Overall efficient service

Lost Item Delivery made a frustrating situation simple. The process was fast, clear, and efficient. Communication was prompt and direct. My item was returned without hassle. This is how lost and found should work. Thanks again!

很高兴找回了我的ipad。 运送过程安全快速，沟通也及时通常。 非常棒的体验！！

It was amazing! Thank you for quick delivery and great packaging!

Thank you! Couldn’t be happier with the service. Very speedy, excellent communication, clear logistics. So easy, I’m still waiting for the other shoe to drop! Thank you!

Thank you for arranging delivery of my forgotten item. The package arrived safely and carefully wrapped. You have been a pleasure to deal with and made the experience as smooth as possible. I would highly recommend. Thank you so much!

너무 만족합니다. 포장도 정말 깔끔하고 안전하게 잘 배송해주셨어요. 무엇보다 진행하면서 제가 바빠서 잘 확인을 못하고 늦게 답을 드리곤 했는데 친절히 잘 대응해주셔서 감사했습니다. 항상 행복하세요.

All items have been delivered intact. No damage at all. Thank you so much!!! ありがとうございました！

過程中每一步驟清楚說明，服務人員也都能馬上回覆 收到遺失物的速度比原定的22天快上一半時間 覺得服務品質相當高。

I recently left behind my AirPods at my hotel in Japan. The concierge referred me to the Lost Item Delivery Service. They were great and easy to communicate with and answered all of my questions. They gave me a quote for everything and as soon as I paid they shipped my AirPods out and gave me a tracking number. I received the package when they had estimated it would arrive. They packaged my AirPods so well. I hope I don’t leave anything behind on future travels but if I do I would definitely use their services again.

Super fast shipping and I really appreciate you guy. Thank you

It was all very easy with prompt and clear communication. Very happy with the service.

Fantastic service. Fast and reliable

Thank you team for your speedy support and arrangement. I have received my 4 lost items already. THANK YOU!!!

My items arrived in a timely manner. Status updates were provided so I could track where my parcel was. Excellent service. Thanks!

Very efficient service. I received my parcel and I was kept well informed.

Dear Sir / LID team,
Thank you once again for all the arrangements, not only overcome the language difficulty and all the executions hv been delivered in a prompt and professional manners. Hope your services can provide help to all the people whom need. Thanks. Spitz Chu from HK-SAR (Lost item from Hakata, Fukuoka)

包裝完整，還有送一隻紙鶴，很可愛，服務體驗很棒，謝謝

I did, thank you SO much. It arrived so much faster than I thought was even possible. Your customer service is unbelievable, i was telling someone today how great you guys are compared to any company here in the US. I appreciate it!

I left my watch in the hotel, LostItemDelivery made sure it arrived back in the Netherlands. I was well informed about the process, cost and time it would take before even making the payment. After the watch was send LostItemDelivery stayed actively checking on my shipment making sure it was going all to plan. When I received the package is was all nicely packed and protected. I would recommend this service to anyone!

Communication was great! We had received the lost items in no time! Thank you for your service!

무사히 물건이 잘 도착 했습니다 포장도 꼼꼼히 잘 되었구요 감사합니다 다시 필요한 일이 있다면 이용 하겠습니다

Good support, very helpful and prompt communication, thank you for all your help

지갑을 호텔에 두고 와서 못 찾을 줄 알았는데, 빠르고 친절하게 응답해주셔서 생각보다 더 이르게 되찾을 수 있었습니다. 친절한 응대 감사드려요.

感谢您的努力付出，货物已经收到，祝您平安快乐！

Thank you so much for the service! I have had my lost item successfully shipped to United States. The instruction has been crystal clear at every step. And the reply is always timely. I would definitely recommend the service!

速度很快，非常滿意

모든 과정을 상세하게 메일로 안내해주셔서 굉장히 좋았습니다. 덕분에 분실물 잘 수령했습니다.

실시간으로 진행 상황을 알려주는게 좋았다

satisfied experience! 💯 thank you so much ☺️☺️

Colis bien reçu merci pour votre aide

출발일로 부터 배송확인까지 체계적으로 관리해주셔서 감사합니다. 배송도착까지 메일링 해주시고 빠른 시간내에 배송 확인했습니다.

Everyone was so helpful ! The whole process was smooth and easy! I loved the paper crane I received too. I received all my items safely! I can tell so much care was put into the service. I really appreciate the help. Thank you!

Thank you for your service. It was quick, reasonably priced, well packaged and we were kept informed every step of the way. Thank you so much. I absolutely loved my time in Japan. Such a beautiful country and lovely people. I will definitely come back at some point. Once again thank you for your service. Reuniting my mother’s possessions to her was priceless 🙏

번역해서 진행까지 해주시고, 안내부터 진행, 배송완료까지 분실물 배송서비스 너무 만족했습니다 ^^ 감사합니다. 다만, 처음 서비스 신청하는데 조금 어려움이 있었습니다. 호텔 예약을 [ 트립비토즈 ] 라는 사이트를 통해서 예약했었는데, 시오도메 호텔과 다이렉트 연락이 안되도록 해서, 빌라퐁텐 본사 홈페이지를 찾아 신청을 했습니다.

The LID service was incredible. Seamless, smooth and efficient. They were responsive and helpful in their communication via email. My parcel arrived quicker than u had expected. I was in perfect condition and I am so happy to have my forgotten item returned to me. Thank you… Amazing service!

잘받았습니다! 감사합니다~^^

Impressive service. My daughter was very happy that her headphone was wrapped with care and arrived undamaged and intact. Thank you.

Thank you for the great service that you have provided. I was relieved that the hotel and your team worked so well in delivering my lost item back. The prompt and sequential follow thru emails are really helpful and reassuring. I was pleasantly surprised that you even contacted me after a successful delivery. Thank you once again for being there for me. Arigato!!

服務非常好 貨物蠻快就送達了

Your concern, and caring sincerity, is above and beyond, just as your culture always stands out as being kind and efficient. Thank you for all your help and for my origami crane!

일단 매우 빠르고 친절하며, 신속한 서비스를 제공해주십니다. 솔직히 한국이라는 나라에 오래살다보니 빠른 서비스가 익숙해서 다른 나라에는 크게 바라지 않았습니다만 1주일만에 모든 서비스가 끝나고 집까지 도착해서 크게 만족하였습니다. 만약 이런일이 또 일본에서 있게 된다면 이 회사의 서비스를 얼마든지 이용할 용의가 있습니다. 제품이 파손되지 않게 튼튼하게 배송해주며 종이학을 접어주시는 세심한 배려도 감사합니다

안녕 하십니까 이번여행 에서 격은 분실물을 잘 돌려 받을수있게 수고해주신 귀사에 감사 인사 드립니다.

感谢你们的协助，物品顺利找回并送达，服务非常及时和专业。非常满意，谢谢！

응대도 배송 서비스도 매우 만족스러웠습니다. 신청 절차도 친절하게 설명해 주셨고, 제가 답장이 느린 편인데도 충분히 기다려 주셔서 감사합니다. 신뢰할 수 있는 서비스를 제공한다고 생각합니다.

너무 감사해요! 무사히 물건 잘 받았고 학도 함께 전달 받았어요 아이가 좋아했어요! 감사합니다!!

My package has successfully been delivered. Thanks a lot for the great service and superb handling, much appreciated.

感謝貴公司的協助，讓我順利取回遺落的物品。 這次是透過下榻飯店的介紹才得知貴公司，過程中的回覆和處理速度也讓人滿意。 如果能讓更多旅日旅客知道這樣便利又安心的服務，相信一定會幫助到更多人。 有機會我也會向身邊的朋友推薦，非常感謝您們。

Outstanding service and the delivery was very quick and the package wrapped with care. Thank you for your outstanding service. I would highly recommend your service!

客服人員有禮，回覆亦非常快捷，大約一至兩個星期就收回失物，謝謝你們

Hello, I thought the service was excellent, there was super clear communication from the beginning and I felt I could trust the process of receiving my lost item. I really appreciated that when it arrived it was very neatly packed and looked like care had been taken of the item. Thanks so much for your help

과정이 생각보다 간단하고 회신도 빠르게 와서 편했습니다. 감사합니다.

服务非常专业，一直积极的了解情况并帮助我解决问题

Your service is great. Thank you.

Vos services sont super rapides et efficaces. J’ai reçu les objets en moins d’une semaine. Merci beaucoup pour votre aide dans tous le processus. Je vous en suis grandement reconnaissante !

바로바로 답장이 오고 생각보다 신속하게 처리되어서 믿고 기다릴 수 있었습니다.

This was a phenomenal experience many thanks for the exceptional service and care/consideration for my headphones. the process was very smooth and easy to understand. Not only did I receive my item but it was clean , charged and amazing condition. the origami was also a nice touch 🙂 thank you for the great service and please give my thanks to the team members who were tracking my order to make sure I got it

Perfect service!

非常高效的服务，虽然不想诅咒自己但是如果有下次的话希望还可以选择你们，谢谢

客服非常的細心，周到，物件也包裝得很好，防摔措施做得很足夠，回覆迅速，無可挑剔！

I just wanted to say a big thank you for helping me with my lost phone. I received it today, and I truly appreciate your kindness, and the effort you took to make sure it got back to me safely. It really means a lot. Thanks again for going out of your way to help. I’m truly grateful!

The item arrived quickly and safely! Tracking was provided and I was given an opportunity to sign for the package which was fantastic. I have no negative feedback the arrive was amazing.

Fantastic service. The staff are clear with the process and incredibly friendly. The Crane included with the delivery was an amazing touch. I am blown away by the process and am so happy it was an option. Would highly recommend to anyone.

运气很好，比预期到达时间快了一半，非常感谢贵公司的服务。

The whole process was very smooth. Instructions were clear and easy to follow. And the parcel arrived with no issues despite containing fragile items. Great service!

답변이 빠르고 자세하게 진행 경과를 알려주셔서 좋았습니다. 친절하신건 당연하구요. 소중한 물건 안전하게 잘 받았습니다. 감사합니다.

感谢贵公司全体同仁的帮助下，我们终于收到了双肩包。

excelente servici

정말 감사했어요! 메일로 연락도 빠르고 친절하게 응대해주십니다! 배송 후 8일 플랜으로 구매했는데 사실상 3-4일만에 수령했습니다! 물품도 꼼꼼히 포장해 배송해주시고 좋았습니다

謝謝您如此快速的服務

absolutely fantastic service !!! you over delivered beyond my expectations. even when the mistake was made, and the product was sent back, you still stayed involved to ensure that I received my package. 10 stars and more.

非常感谢你们为无微不至的服务！整个信息沟通非常系统和灵活 – 给了语言上的选择，让人方便理解、还有每一个步骤都清晰列出，让客户对后续进展有足够的认知。对物品的安全管理也十分关心 – 比如包裹得特别用心，我的耳机被保护得非常好、还有在包裹外面贴上此物是lost item以便海关监管检查。感谢你们！

Just wanted to say a massive thank you. The sunglasses have been delivered safely today. What an incredible service you provide, professional, friendly and reliable! Five star ⭐ ⭐ ⭐ ⭐ ⭐ rating from me!!

Excellent service. Très bien expliqué, in sait à quoi s’attendre et le résultat est parfait.

한국어로 서비스가 너무 잘 되어있고 분실물도 잘 받았습니다. 호텔 및 서비스 업체에 감사 드립니다.

Amazing company. Very professional and timely. My luggage got back perfectly intact and would recommend them to all!

Clear instructions and delivered as expected

Thank you so much for all your help! I am mesmerised by Japan. It’s the plan to come back again. I hope I can make it back. Thanks for your services

다시는 못 볼 줄 알았던 소중한 물건을 잘 보내 주셔서 감사합니다. 남이 보기엔 아무 것도 아닐 수도 있지만 본인에겐 그렇지 않는 것들이 있지요. 이메일에 답도 빨리 해 주셔서 답답함이 없었고 절차도 알기 쉽게 되어 있었어요. 예쁘게 접어 주신 학이 제게 행운을 주신 것 같아 그것 또한 감사합니다.

I appreciate your support to air ship my computer back to Taiwan, thank you so much!

I am very impressed with the service provided. The team at LID was communicative, prompt, and exceeded expectations when it came to delivery time. My package arrived in perfect condition, with every item being carefully wrapped and cared for. I am truly grateful for the service provided. Japan remains our favourite place in the world to visit. We are grateful for the beauty, hospitality, and patience with tourists like ourselves. We will most definitely return. Thank you!

Very responsive and fast. My lost item was very well packaged.

Thank you so much for delivering the watch I left behind in Japan. The watch has an emotional value for me and you being able to get it back to me, well packaged to minimise any possible damage, means a lot to me. I hope I’ll go back to Japan one day again because 13 days is just not enough to explore your wonderful country and your unique culture. Once again,I sincerely appreciate your effort and great service that you have provided. All the best,

Thank you so much for all your help on retrieving this item.

The best customer service I have experienced in my entire life. Thank you so much!

Ich habe die Lieferung wohlbehalten bekommen, vielen Dank für Ihre Dienstleistung. Mit freundlichen Grüßen

The team was very patient and very helpful both finding and delivering my lost property. Highly professional and trusted

Great communication skills. It’s very informative, not too expensive. Thank you

系統完善，付款方式也很方便，貨物能夠快速到達目的地，非常好👍！希望繼續保持！

잃어버린거 알고 며칠뒤에 뒤늦게 연락하고 메일 답도 늦게했는데 빨리빨리 잘 대응하고 아무이상없이 꼼꼼하게 포장햐서 잘 봗았어요 굿굿

对服务非常满意，千纸鹤感到很可爱和温暖。

Everything was great – thank you!

Communication was excellent, and my lost item was successfully returned.

No complaints!

너무나도 친절하게 잘 도와주셔서 감사하고 솔직히 어떤면에서 개선을 했으면 좋겠다~ 라고 도와드리도 싶지만 모든면에서 완벽했어서 뭐라 말씀을 드려야 할지 모르겠네요. 다시한번 감사합니다

Sending this email just to say Thank you so much and much appreciate the great customer service, and caring for our forgotten item. Your team is awesome!!!!!

Very pleased with the service offered

Excellent communication and speedy delivery

vielen lieben Dank für Ihre Hilfe! Ich konnte heute mein Paket vom Zoll abholen. Ihr Service war zu meiner vollsten Zufriedenheit.

Hat super geklappt und meine Ohrringe wurden sehr sorgsam behandelt! Auch auf Nachfragen, bekommt man schnell und kompente Antworten. Ich würde den Service jederzeit wieder nutzen.

very efficiently work, thank you

Great job, fast return packaged beautifully with a paper crane. Excellent

LEGENDS. these guys are elite – sent me a pair of pants that I forgot in a hotel during a holiday in Tokyo. 10/10. These fellas are ELITE!

I’m incredibly grateful to the team for helping me retrieve my lost ring from a hotel in Osaka and having it safely returned to me in Singapore. The entire process was a masterclass in organization and efficiency—so thoughtfully designed that I never once felt unsure of what was happening. Every step was communicated clearly, with timely updates and zero surprises. It was seamless, smooth, and deeply reassuring. Truly, a beautiful example of Japanese precision and care in action. Thank you for turning what could have been a stressful experience into such a calm and dependable one.

Very quick response and assistance. My items were wrapped thoughtfully and I was able to receive it within days after confirming with the team. Thank you for the excellent service!

Overall great service, quick and easy to communicate, fast delivery, will recommend anyone who needs this kind of service. Thanks again!

回应及时，非常热心帮助解答和跟进状态

After forgetting a Kindle on the nightstand, LostItemDelivery made the recovery process easy and painless. The cost was reasonable considering the item was shipped from Tokyo to LID and then from there to Detroit, MI, USA. We had a slight delay due to Golden Week but by the time the tracking information showed up, we received the package two days later!

The service was great! Communication was clear and super easy. My items arrived just perfect.

Hello. Today, I received my lost item. I think I received it safely because you packed it carefully. And thank you so much for the paper crane. Thanks to you, I was happy today. I hope your business prospers always. Thank you.

物品已经收到，对你们公司的服务很满意，谢谢

The communication and customer service was outstanding. The stressful time of loosing a wallet is bad enough but this organisation was so kind and helpful with updates and communication. Since arriving back on 28/4/25 my wallet arrived on 13/5/25. Thank you,

Very good service.

스마트워치라서인지 엄청 꼼꼼하게 포장이되어있어서 좋았습니다. 분실물이라고 박스에 써놓아주셔서 관세 쪽의 문제도 없었습니다. 분실물을 돌려받기까지 모든 프로세스가 세심하셨고 배려해주셔서 좋았습니다. 잘 보내주셔서 감사드립니다 ^^

Dear Sir I would like to express my sincere gratitude for your support and assistance. Your help has been invaluable, and I truly appreciate the time and effort you have dedicated. Thank you very much for everything. Best regards,

Very quick and easy service

感謝 ：遺留物品送回我身邊，物品不是很貴重，但對物主有很深意義🙇🏻‍♀️多謝！

Great service – the communication was clear and quick, and the online payment and parcel tracking worked smoothly. The lost item was neatly packed and the origami swan was a nice and thoughtful surprise. A very minor point of suggestion – the emails were functional and practical, but would look nicer / more proper with better graphics and formatting. Thank you!

Amazing. Great service! Would recommend 100%

Very satisfied with the service from beginning till end to follow up parcel status. Thanks you so much for the team support. Appreciated!

Since I called the hotel about my lost item, everyone I communicated was kind and efficient. By the company which located in Kyushu, my item was sent and packed very carefully. It was a nice touch that they included a tsuru in the package. Thank you, everyone who made this possible! I am very happy and impressed.

L’envoi depuis Tokyo s’est très bien passé

溝通順暢、速度快

我已收到遗失物品，物品完好无损，包装细致，谢谢☺️

送达及时包装仔细

A huge thank you to The lost item delivery team. From my 1st communication about my earings that I left behind in Japan they were so helpful & prompt. My item was delivered back to me to with no problems. I am very grateful as these are sentimental & I can’t believe how fast it was to Australia . A wonderful Company. Arigato. I completely recommend this service.

Hi, the package was Tuesday afternoon, all arrived better than expected. I appreciate your service a lot. Thanks.

Perfect service! We have lost our item at hotel,and LID helped us through the process a lot-they have handled all the process form picking up the item till the delivery and were in touch to keep track of the process.The process overall was super easy and the delivery happened super fast.Thanksss!!!

LID was LID! They guided me patiently through the process and reminded me kindly about every step of the delivery process. The items delivered were very personal to me, so they took good care of wrapping them nicely. I received the items safely, and the nice paper origami as a souvenir. 🙂

Your service throughout has been excellent. I was anxious about the loss of my i-pad and your methodical communication made me feel confident in your service. I explained to our postman what was in the parcel. His comment was: “The Japanese people must be very honest”. The protective packaging in the parcel was very secure and the i-Pad is in perfect working order. The staff of the JR Hotel were helpful in reporting that I had left it behind and contacting me for address details. Thank you to the staff at your company and the hotel for your service and please pass on my thanks to the JR hotel staff.

服務非常有效率，信件都会很快就回覆，從遺失物品到寄到家裡大概兩週的時間，真的很感謝你們幫我找回遺失在國外的手鍊，一定會推薦你們給需要的朋友

Everything exceeded expectations. If the service could be less expensive, it would be perfect.

非常感谢，已于昨日收到遗忘在酒店的物品。酒店第一时间处理，态度非常好，效率极高。体验感非常不错，下次有机会还会继续入驻酒店。

Easy and clear process. Thank you.

Excellent. Communication was clear and quick. Service was as described. My item was packaged incredibly well. I would recommend this service to everyone. Fantastic job!

Thank you for all your help!

第一次使用您們的服務 相當快捷且回應迅速，貨物保護的很好 非常感謝

It was a very professional and transparent service with all the necessary support. Despite having had problems with the Brazilian post office, which did not notify me of the receipt of the material and which resulted in two returns to Japan, the company always supported and helped in solving the problem. I appreciate the professionalism and patience in solving the problem. Thank you!

We have safely received our IPAD and is working . Thank you for safe and secure packaging . Really appreciate. Great service !

Very efficient and very easy to work with. Thanks for the speedy return of my goods. Thanks

Thank you, I was nervous at first with all the caveats about timeframe for response on each message. But your company was very responsive and transparent at each step. I am very satisfied with your service.

Excellent service! Packing was good, communication was quick and clear, and payment easy. Thank you

My lost headphones were delivered in the shortest possible time to Germany. Everything was great. Thank you very much!

Excellent service and superb communication all the way through. Thank you for your service!

Everything was excellent!

Thank you so much! Lost Item Delivery was very clear in the process to have the items returned. Great response time and clear answers to my questions. Thank you so much.

Thank you so much!! Your service has been impeccable.

The service was straightforward and the company responded my emails in a quick, polite manner. Item was packed very carefully to ensure it would not be damaged during transit, and the shipping was very fast. Very happy with the experience! Thank you so much for sending me my forgotten item!

I have received the parcel of all forgotten items with many thanks! Also cash has been received in my bank account. Your perfect work will be highly appreciated!

很快收到了！包裝得很好，還送了一隻紙鷂給我們，謝謝你們！👍🏻

Fantastic service . Very clear instruction . Very very prompt and i got back my lost item very quickly. Truly 5 stars

친절하고 꼼꼼한 서비스였습니다.

非常好

Hello, everything was handled professionally and very well explained. Just wanted to say thank you!

Hi, Yes thank you very much I have received the iPad. A pleasure working with you. Thanks

We are very happy with the efficiency and integrity of this service. They facilitated the international shipment of my forgotten personal items with ease and care. Thank you LID!

非常感謝你們快速回覆及有效地為我郵寄，失物比我預期快收到，非常感謝你們每一個清晰的步驟，令我不會感到迷惘或不知所措，每一個步驟都有清楚的電郵，簡單而清晰的內容，簡易的網上選項，非常適合我這類人。無論如何都非常感謝你們為我物品平安回來，祝你們工作愉快。

Great!

친절하고 체계적이라 아주 좋았습니다.

Amazing service! Thank you! I loved how you folded the clothes and added a crane. I appreciate the care you took in my items.

包裝用心~反饋及時~一切如家人般的舒適~感謝

非常满意，沟通及时高效

Fantastic service from beginning to end. Arrived safely and rather quickly considering it was mailed from Japan to the UK. Also, appreciate being able to track progress via the app.

Very good service!!

Excellent service

I am very satisfied with the efficient service provided by Lost Item Delivery. I left behind my cell phone at the hotel in Tokyo and Lost Item Delivery arranged to mail it back to me in Canada. I am so happy that my cell phone arrived in 10 days.

非常感谢你们的热心反馈，让我顺利找回手机，里面有很多珍贵的照片和回忆。非常感谢。

很常出國旅遊，第一次忘記用品於飯店，也是第一次使用此服務，非常的喜歡，也感謝您們的幫忙。手續非常簡單明瞭。

I was very happy and impressed by the service provided. I was kept informed at all times of the progress and whereabouts of my items. Thank you.

정말 감사합니다.. 너무 안전한 포장 안전한 배송으로 잘 왔어요 친절한 응대도 감사합니다 !!

포장을 꼼꼼하게 해주시고 서비스도 친절하셔서 아주 좋았습니다.

We had an excellent experience with Lost Item Delivery 株式会社. After losing a jacket in Japan, they efficiently coordinated its return to Australia. Their professionalism, clear communication, and attention to detail made the entire process seamless. We truly appreciate their reliable service and would highly recommend them to anyone needing international shipping assistance.

진짜 여기저기 굴러 떨어져도 안에 있는 물품은 망가지지 않도록 잘 포장해주셨습니다. 덕분에 잘 받아갑니다. 감사합니다.

The service was absolutely amazing! We left a laptop in Japan and they got it back to us in a week!!!

除了語言無障礙以外，服務的速度及處理方式都很讓人安心，非常謝謝您們幫我把遺失物寄回來，這些東西對我們來說很重要的，謝謝

thank you for helping to deliver my bag o me safety, good services and prompt response

已收到遺留在Hotel的毛絨公仔，感謝你司的服務，非常交帶和有效率，感謝你們。

So helpful!

일 진행 상황이나 일 처리 하나하나 세심하게 해주셔서 감사합니다 너무 좋았습니다

포장도 너무 깔끔하고 예쁘고 꼼꼼하게 왔고, 1달이 걸린다고 했지만 2주만에 도착했습니다. 빨리 배송이 되어서 놀랬습니다. 너무 감사합니다.

Thank you so much for getting my forgotten item back to me. It was a pair of perscription eye glasses. I was impressed at how you wrapped them so carefully in bubble wrap so that they arrived safely and you even added a little origami crane to the package (for good luck!) So cute. Also, I liked your step-by-step communication style. Each email had clear explanations for the process and what I needed to do. Your service is absolutely excellent, beyond my expectation. Thank you so much.

Every aspect of the delivery service was excellent. The communication gave me the confidence of knowing where my parcel was at each stage and it was well packaged and taken care of. Very impressed and would absolutely recommend this service.

My item was delivered well-packaged and arrived safely at my doorstep. LID was very responsive and responsible throughout the whole process, providing clear instructions and easy tracking for my parcel. The price of delivery may be on the more expensive side, but it is worth it if you need a secure and professional delivery service!

Your staff had been very helpful throughout the entire service provision. The delivery arrived earlier than expected.

A pair of boots were left in a Tokyo hotel in February. The hotel connected with Lost Item Delivery (LID) and the boots arrived at our doorstep in Minnesota on 3/19/25. LID was extremely efficient and made the process very simple. 5 stars for LID.

已经收到了，谢谢你们，真的是辛苦了🥰🥰🥰

I have received the item. Thank you so much for the great service 🙂 I am very happy to know there is a company in Japan that helps to send left items back to their home. What an innovative company ! Good luck on the future endeavour 🙂

Amazing service. Kept us informed thought the process and were very responsive to any questions we had.

Very straightforward process and a very efficient service. Very happy to have recovered my earrings. Thank you!

非常满意贵司员工的服务和协助！让我顺利取回丢失的物品，感谢每一位朋友的负责和耐心！

丢失的玩偶收到了。没想到物流这么快，非常感谢🙏，有您们的服务和细致的工作程序，每一个环节都让人觉得放心和满意。以后有机会还会再来冈山的！

非常感謝協助！包裝很完整很安全，效率也很好

非常好，東西完好無缺地反還

I’ve received my lost coat safely. My coat is well wrapped. I really appreciate it! Thank You!

귀사의 서비스에 아주 매우 감동하였습니다. 덕분에 소중한 물건을 무사히 받을 수 있었습니다. 감사합니다. 귀사의 앞날에 항상 행운이 가득하기를 빌겠습니다.

Very useful service. I got my airpod pro2, it means alot to me

The service was excellent and very attentive, and the package was also well-packed. Thank you so much—I received it earlier than expected!

Thang you very much. I have got it already. Thank you so much.

您好，我今天收到快递了，表带都完好无损，非常感谢！

非常感谢你们认真的工作，使遗忘物品能顺利回家！

We just got it! Perfect, thank you so much. Lots of love from Canada!

Thank you for your help. I can’t explain how thankful I am.

Great service end to end. Very efficient and my items arrived safely!

非常感謝運送遺失物品服務，看到心愛物品回到身邊，真是開心。

非常感谢。程序简便、很方便。

Yesterday evening the parcel received, thanks for your arranged this time. Really appreciated,

We were impressed with LID’s level of customer service – a lot of updates were provided. The process was transparent and efficient. There was a lot of care shown.

Impeccable service. Expensive clothing left in hotel and was delivered to me with little fuss, wrapped with care, and the origami swan was a beautiful touch. Thank you.

Shipment well received today. Thank you very much for great and quick service.

good service, replies and sendings fast, thank you

물건 안전하게 잘 배송해주셔서 감사합니다. 잘 받았습니다.

I am very satisfied with your service. You were very clear in all communications. I My perception of your company is that you are very trustworthy and professional. My backpack and its contents were returned to me in excellent condition, with the computer and some other items wrapped in bubble wrap for extra security during the shipping. Thank you.

I think it’s great to have the lost item service. It helps a lot to get the valuable items back. The forms are easy to understand. The user experience is great.

Awesome service the whole way through. Fast and clear communication and safe delivery. Cannot reccomend enough

非常感謝有這樣的服務，讓我們可以拿回自己在日本飯店自己遺失的物品，再以包裹形式寄送回自己國家，可以拿回自己的遺失物！商品包裹嚴實

Thankyou very much for successful delivery of my item. 😊🙏

The communication was great, and the service was excellent. Thank you

你好，物品我已经收到，感谢！ 你们的服务很专业，信息反馈很及时。

The team provided information swiftly and the item was wrapped very carefully to prevent any damage. Thank you!

I really appreciate the securely wrapped packaging! Thank you for handling my item with care! 🙂

빠른 배송과 서비스의 품질 면에서 만족했습니다. 감사합니다.

LID provided piece of mind to a very stressful situation. They laid out the process teps from the very beginning setting the expectations, and then kept me informed as the delivery processes progressed. They also provided with a tracking form, where I could check the progress real time. As I received my item (personal men’s wallet), you can tell it was packaged with care. I couldn’t be more satisfied with the service.

Thank you. My daughter was very relieved her Favourite soft toy was returned safely.

已收到，謝謝您的協助

Excellent communication – item arrived well packed and in as found condition. Great service

So thankful to have this service! It was thorough and appreciated all of the updates.

제 물건이 잘포장되어 무사히 잘 왔어요! 감사합니다!

너무 감사합니다 소중한 물건을 빠른시일내에 잘 받게 해주셔서 너무 감사합니다. 포장도 꼼꼼하게 해주시고 이쁜 종이학도 접어넣어 주시는 마음이 너무 좋았습니다.^^

Timely response and delivery. Thank you very much 🙂

回覆問題相當訊速即時，服務非常到位。

빠른대응과 친절함에 감사드립니다!

Great and efficient!

Thank you so much for putting in the effort to get the package to me and making sure the package said it was a lost item

Great Jon thank you so much.

Very efficient and supportive customer service! Also carefully folded my clothes, communication was also very fast and easy. Great job!

Instructions were clear. It was easy to use. Response was quick & professional.

過程順暢，服務貼心簡易。謝謝😊

Fast and efficient. Reasonable price.

Prompt delivery of items. I was very satisfied with the service. Thank you.

We are thankful for assisting and helping us with sending items that we left in Fukuoka. The transaction and conversations were bith pleasant and reassuring.

5 Stars! The package arrived in excellent condition, carefully wrapped so as not to crumple the postcards and leaflets. A paper crane was included which was such a special lovely present that I appreciate so much! A++ grade, will surely come back and refer to friends.

感谢贵公司的帮助和沟通，已经收到遗失物品了，邮件沟通很及时，很高兴能找回物品。

Best service ever! Quick, responsive and very professional !! My daughter left behind her soft toy at the airbnb loft we stayed during our vacation in Japan. The airbnb owner helped us locate the toy and arranged to have it sent back to us. Lost Item Delivery contacted me with clear details of cost and options to have it sent back to us. We receive the package within days after confirmation. My daughter was so happy getting her buddy back! Thank you so much !❤️

My experience was great and appreciated the great communication every step of the way! Thank you!

细致贴心，谢谢

您好， 已经收到了，谢谢。 祝福您有美好的一天！

매우 빠르고 잘 대웅해 주셔서 감사합니다.

LID 덕분에 여행에서 구매한 소중한 기념품을 배송받을수 있었습니다.

Excellent service. Thank you. After I forgot numerous personal items at a hotel in Kyoto, you guys did a great job helping me recover them. I especially appreciate the effective and informative continuous email communication on the status of the recovery and the steps being undertaken. Thank you.

Thank you very much for all your help. You kindly responded to my phone inquiry with great courtesy. The package was carefully wrapped, and I was touched by the thoughtful Japanese gesture of including an origami crane inside. I truly appreciate everything you have done.

호텔 분실물을 받기 위해 귀사의 서비스를 이용했습니다 빠르고 정확한 진행에 감명받았습니다 앞으로도 더욱 번창하시기 바랍니다.

This is a compassionate and thoughtful company. I have nothing more to say — everything was perfect. Thanks to you, I was able to get my item back. I truly love your service.

물건 배송에 대한 신속한 대처와 정확한 배송 과정에 대한 안내에 매우 만족합니다 감사합니다

Impeccable ! J’ai jamais vu un service de livraison aussi bien

I duly received my phone. Thank you very much for your help sending it to me promptly.

분실물 배송은 처음인데 하나하나 상세하게 알려주고 편리해서 사용하기 편했습니다 안전하게 배송해주어서 감사합니다

It was very easy and reassuring to get my lost items back!

我非常滿意和感謝你們的服務。比我預期早收到貨品及很驚喜配上了精美的紙鶴。祝貴公司新年快樂！

Thank you very much for always staying in touch and for being so responsible and trustworthy. I just wanted to let you know that I have received the package.

Everything was very efficient and structured. The turn around time was accurate and communication by e-mail was very smooth. All-in-all a very good experience! Thank you for reuniting me with my lost items!

The service is excellent, I got my item very quick.

Very good just a bit pricey fast delivery thank you!

분실물 배송서비스를 신속하고 처리하고 너무나 이해하기 쉽게 설명을 잘해 주셔서 감사합니다

정성스럽게 포장되어 도착했습니다. 감사합니다.

주말에도 연락주시고 신속하게 처리해주셔서 감사합니다. 덕분에 안전하게 물품을 받을 수 있었습니다